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ThunderBoltElectronics is committed to providing all users with a positive experience in Electronics

Our organizational philosophy includes a section on Customer Focus First which says:

We aim to provide the best possible user experience by putting the interests of our users first. It is only through excellent user experiences that visitors will come back and tell their friends. By always putting the visitors first we can be the best place to shop for electronics online!

We want to be known as a service that:


Makes it easy for people to find their perfect electronics and electronic supplies!

Provides a secure, easy-to-use online product

Responds to suggestions from customers to improve our site

Is solution-oriented and works with our users to address problems

Provides fantastic customer service and sets an example in this way

Is courteous and professional at all times

Is consistent in our responses and the information we provide

Listens to our customers and takes all issues seriously

Apologizes when appropriate and is not afraid to acknowledge when we have messed up

Responds to every email we receive, and provides helpful and timely responses

Goes the extra mile – always asking ‘what else can I do?’ and ‘how can I do more?”

Delivers on its promises

Fixes everything twice – once when the problem first occurs and second by finding a way to stop the problem happening again.

WHAT YOU CAN EXPECT FROM US

Everyone can expect:

Courteous, professional and enthusiastic staff

Staff with the knowledge, authority, and responsibility to deal with your inquiries or to be able to refer you to someone who has.

A solution-oriented focus when dealing with your questions and a commitment to working with you.

Confidentiality and respect for your privacy

All emails and phone calls will receive a prompt response in line with our standards

Clear and accurate information, and an easy-to-use service

HOW YOU CAN HELP US

Everyone can help us by:

Ask us first if you have any questions, don't assume your problem can't be solved

Telling us as soon as possible of any problems or potential problems

Treating our staff courteously

Providing feedback to enable us to improve our service

Providing accurate information in your dealings with us

Working with us to solve any problems you may have.